Privacy policy

 

1. INTRODUCTION

RAGA NORTH ("RAGA NORTH," "we," "us," or "our") respects and protects the privacy of every individual who visits raganorth.com or interacts with our brand ("you," "Customer," or "Data Principal"). This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data when you browse our website, place an order, or otherwise communicate with us.

This Policy is framed in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000 and the rules made thereunder — including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 — and the Consumer Protection (E-Commerce) Rules, 2020, to the extent applicable.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. DEFINITIONS

Personal Data means any data about an individual who is identifiable by or in relation to such data, including name, contact details, address, and order history.

Sensitive Personal Data means categories of Personal Data — such as financial information, to the limited extent processed by us — that require additional safeguards under applicable law.

Processing means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, and erasure.

Data Fiduciary means RAGA NORTH, being the entity that determines the purpose and means of processing your Personal Data, as defined under the DPDP Act, 2023.

Data Principal means you, the individual to whom the Personal Data relates.

Services means the RAGA NORTH website, our products, customer support, and any related services we offer.

3. INFORMATION WE COLLECT

3.1 Information you provide directly

  • Identity and contact information: full name, shipping and billing address, email address, and phone number, provided at account creation, checkout, or customer support communication.

  • Order information: products purchased, customisation preferences (where applicable), order value, order history, and order status.

  • Payment-related information: payments are processed through secure, independently regulated payment gateways. RAGA NORTH does not store your complete card numbers, CVV, UPI PIN, or net banking credentials. We may receive limited confirmation of transaction success or failure.

  • Communications: content of messages, attachments, and any details you choose to share with our support team — including photographs and unboxing videos submitted for return, refund, or exchange claims.

  • Marketing preferences: your email address and, where provided, your name, if you subscribe to updates or promotional communications.

3.2 Information collected automatically

When you visit our website, we automatically collect, through cookies and similar technologies:

  • Device information (device type, operating system, browser type and version)

  • IP address and approximate location (city or region level)

  • Pages viewed, time spent, links clicked, referring and exit pages

  • Date and time of access

  • Shopping cart and browsing behaviour

This data supports analytics, security, and site performance, and is not used to identify you personally unless combined with Personal Data you have separately provided.

3.3 Information from third parties

We may receive limited information from trusted service providers, including:

  • Confirmation of successful or failed transactions from our payment partners

  • Shipment tracking and delivery status from our logistics and fulfilment partners

This information is used solely to fulfil and update you on your order.

4. HOW WE USE YOUR INFORMATION

We use Personal Data to:

a) Process, fulfil, produce, pack, and ship your orders
b) Communicate with you about order status, shipment tracking, delays, returns, refunds, or exchanges
c) Respond to customer support queries, complaints, and feedback
d) Verify identity and prevent fraudulent transactions
e) Send promotional communications where you have opted in — you may unsubscribe at any time
f) Improve our website, products, and customer experience through aggregated, anonymised analytics
g) Comply with applicable laws, regulations, legal process, or enforceable government requests
h) Detect, prevent, and address technical issues, security incidents, or fraud

We do not use your Personal Data for any purpose beyond those described here without your consent, where required by law.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to remember your cart, recognise returning visitors, understand site usage through analytics, and improve performance and security. You may control or disable cookies through your browser settings; disabling cookies may affect functionality such as checkout.

6. HOW WE SHARE YOUR INFORMATION

RAGA NORTH does not sell, rent, or trade your Personal Data to any third party for marketing purposes. We share Personal Data only where strictly necessary, and only with:

a) Order fulfilment and logistics partners — for printing, packing, and delivering your order.
b) Payment processors — independently regulated, secure gateways that comply with applicable Reserve Bank of India (RBI) guidelines and Indian law.
c) Technology and hosting providers — who operate our website and store infrastructure under confidentiality and data security obligations.
d) Legal and regulatory authorities — where required by law, regulation, court order, or governmental request, or to protect our rights, your safety, or to investigate fraud.
e) Successors in a business transfer — in the event of a merger, acquisition, or sale of assets, subject to confidentiality protections consistent with this Policy.

All third parties handling your Personal Data are contractually bound to confidentiality and to use your data only for the specific purpose for which it was shared.

7. STORAGE AND CROSS-BORDER TRANSFER OF DATA

Your Personal Data may be stored and processed on secure servers operated by our technology partners, which may be located within or outside India. Where data is transferred outside India, we take reasonable steps — including contractual safeguards — to ensure a standard of protection consistent with the DPDP Act, 2023 and any applicable government notifications on cross-border data transfer.

8. DATA RETENTION

We retain Personal Data only as long as necessary to fulfil the purpose for which it was collected (including order processing, returns, and exchanges), meet legal, accounting, or tax obligations, and resolve disputes or enforce our agreements. Once no longer required, data is securely deleted, anonymised, or destroyed in accordance with applicable law.

9. DATA SECURITY

We implement reasonable security practices consistent with the Information Technology Act, 2000 and the SPDI Rules, 2011, including SSL-encrypted data transmission, restricted internal access, and vetted, security-compliant service providers. No method of internet transmission or electronic storage is completely secure; while we work to protect your data, absolute security cannot be guaranteed. In the event of a personal data breach likely to cause you harm, we will act in accordance with our obligations under applicable law.

10. YOUR RIGHTS AS A DATA PRINCIPAL

Under the DPDP Act, 2023, you have the right to:

a) Access — request a summary of the Personal Data we hold and how it is processed.
b) Correction and updation — request correction of inaccurate or incomplete data.
c) Erasure — request deletion of your data, subject to legal, regulatory, or legitimate business retention needs.
d) Withdraw consent — where processing relies on consent (e.g. marketing), withdraw it at any time; withdrawal does not affect processing already carried out.
e) Grievance redressal — as detailed in Section 14 below; if unsatisfied, you may escalate to the Data Protection Board of India once constituted.
f) Nominate — nominate another individual to exercise these rights on your behalf in the event of death or incapacity.

To exercise any of these rights, write to support@raganorth.com with the subject line "Privacy Request - [Your Request Type]." We will respond within a reasonable time in accordance with law.

11. CHILDREN'S PRIVACY

Our website and Services are intended for individuals legally competent to contract under Indian law (18 years or older). We do not knowingly collect Personal Data from children without verifiable parental or guardian consent. If we become aware of any such inadvertent collection, we will take prompt steps to delete it.

12. MARKETING COMMUNICATIONS

If you have opted in to promotional communications, you may unsubscribe at any time via the link in any marketing email or by writing to support@raganorth.com. Transactional communications relating to your orders — confirmations, shipping updates, return or refund notices — will continue regardless, as these are essential to our Services.

13. THIRD-PARTY LINKS

Our website may occasionally link to third-party websites. This Privacy Policy does not extend to such sites, and we encourage you to review their respective privacy practices, over which we have no control.

14. GRIEVANCE REDRESSAL

In accordance with the DPDP Act, 2023, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer is:

Grievance Officer: Balaji Nagnath Narwade
Designation: Grievance Officer, RAGA NORTH
Email: support@raganorth.com
Address: In front of Jawahar Navoday Vidhyalay, Naldurg Road, Tuljapur - 413601, Maharashtra, India

We acknowledge complaints within 48 hours and resolve them within 30 days of receipt.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be posted here with a revised "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised Policy.

16. GOVERNING LAW AND JURISDICTION

This Privacy Policy is governed by the laws of India. Disputes arising from or relating to this Policy are subject to the exclusive jurisdiction of the courts at Tuljapur / Dharashiv (Osmanabad), Maharashtra.

17. CONTACT US

RAGA NORTH
Balaji Nagnath Narwade
In front of Jawahar Navoday Vidhyalay, Naldurg Road, Tuljapur - 413601, Maharashtra, India
Email: support@raganorth.com

© RAGA NORTH. All rights reserved.