Refund policy
Last Updated: June 2026
Every piece bearing the RAGA NORTH name is created at the moment of your order — made for you, and only you. Because of this, we ask that you read what follows before you place your order. It will take two minutes and save considerably more.
When We Will Make It Right
Damaged, Defective, or Incorrect Item
If what arrives at your door is misprinted, damaged in transit, or not what you ordered — we take full responsibility. A replacement will be produced and dispatched, or a refund will be issued to your original payment method within 5–7 business days.
To have your claim accepted, all three of the following must be satisfied:
Report within 7 days of delivery. The claim window closes exactly seven days from the delivery date. No exceptions will be made after this period.
Record your unboxing. Before you open the package, press record. The video must be continuous and uninterrupted, capturing the sealed outer packaging and the full unboxing of the item inside. A claim submitted without this video cannot be verified and will not proceed.
Submit photographs. Along with the video, provide clear photographs of the item itself and the original courier packaging as received.
When We Will Not
Wrong size selected at checkout. Each order is made to order the moment it is placed. If the size chosen during checkout does not fit as expected, we are unable to accept a return or exchange. The size chart on every product page exists precisely for this reason — please use it.
Change of mind. We do not accept returns on the basis of personal preference, a change of heart, or simply no longer wanting the item.
Worn, washed, or altered items. Any returned piece found to have been used, laundered, or modified in any way will be declined. No refund or exchange will follow.
Damage caused during unboxing. If the item is cut or torn by scissors or any sharp object while opening the package, it will not be eligible for a claim — unless your unboxing video shows clearly that the damage existed before the package was touched.
What Is Not a Defect
Size tolerance of ±0.5 inches. A variation of up to half an inch from the published size chart is an accepted standard across all apparel manufacturing. It is not a manufacturing error and does not qualify as grounds for a return or refund.
Colour as seen on screen versus colour on fabric. Screens render colour through light; fabric receives colour through ink. A slight shift in shade between what you saw on your device and what you hold in your hands is an inherent truth of the printing process — not a flaw in your order.
Lost or Significantly Delayed Orders
If your order has not received a single delivery attempt within 15 days of dispatch by Air, or 20 days by Surface, reach out to us. Once the shipping status officially confirms the item as lost, we will either reproduce and reship your order or issue a full refund.
Order Cancellation
The moment your order enters Processing, it has already begun. Materials have been allocated and production is underway. Cancellation at this stage is not possible.
Delivery Address
The address you enter at checkout is the address your order travels to. If a delivery fails or a package is returned because of an incomplete PIN code, an unreachable phone number, or any other error in the details you provided, an automatic refund will not be issued. Reshipping can be arranged, and a new shipping charge will apply.
Cash on Delivery
If you choose Cash on Delivery, please have the exact amount ready when the courier arrives. A delivery attempt that fails because payment is not ready is a failed delivery. If you decline the package at the door, the order is cancelled. Accounts with a pattern of COD rejections may have this payment option withdrawn for future orders.
Damaged Packaging at the Door
If the package handed to you by the courier appears visibly crushed, torn, or tampered with, do not simply sign and set it aside. Note the condition of the packaging in the courier's delivery remarks or digital acknowledgement at the time of receipt. This record is what makes a claim possible.
How to Raise a Claim
Write to us at [your store email] within 7 days of delivery. Include the following in your message — without all four, we cannot proceed:
Your order number. Your unboxing video. Photographs of the product and packaging. A clear description of the issue.