Refund policy

 

OUR PHILOSOPHY

Every RAGA NORTH piece is made to order — created only after you place your order, exclusively for you. This is what makes our craft possible, and it is also why our return, refund and exchange terms are built specifically around a made-to-order model. Please read this policy in full before you order. It takes a few minutes and ensures a smooth resolution if anything goes wrong.

This policy is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

WHEN WE WILL MAKE IT RIGHT

If your order arrives damaged, defective, misprinted, or different from what you ordered, RAGA NORTH takes full responsibility. Once your claim is verified, you may choose between:

  • A free replacement, produced and dispatched at no additional cost, or

  • A full refund to your original payment method, processed within 5-7 business days of approval

To be eligible, your claim must satisfy all of the following:

  1. Reported within 7 days of delivery. The claim window closes exactly seven days from the date of delivery. Claims raised after this window cannot be accepted.

  2. Supported by an unmarked, continuous unboxing video. Recording must begin before the package is opened and run without cuts, clearly showing the sealed package and the complete unboxing of the item. Claims without this video cannot be verified and will not be processed.

  3. Supported by clear photographs. Photographs of the product and the original courier packaging, as received, must accompany the video.

WHAT IS NOT COVERED

Because every RAGA NORTH garment is custom, made-to-order and printed on demand, the following are treated as personalised goods under the Consumer Protection Act, 2019, and are not eligible for return, refund or exchange:

  • Incorrect size selected at checkout. A detailed size chart is available on every product page. Please measure carefully before ordering — size-selection errors are not a manufacturing defect.

  • Change of mind. We do not accept returns for personal preference, change of heart, or simply not wanting the item any longer.

  • Worn, washed, or altered items. Any item showing signs of use, laundering, or modification will be declined, with no refund or exchange.

  • Damage caused while unboxing. Cuts or tears caused by scissors or sharp objects during opening are not covered, unless your unboxing video clearly shows the damage existed before the package was touched.

WHAT DOES NOT COUNT AS A DEFECT

Size tolerance of up to ±0.5 inch from the published size chart is standard across apparel manufacturing and is not treated as a manufacturing error or grounds for a claim. If you fall between two sizes, we recommend ordering the larger size.

Minor colour variation between screen and fabric. Screen colours are rendered through light; fabric colour is rendered through ink and print process. A slight shift in shade is an inherent characteristic of printing, not a flaw. A significant, unreasonable colour mismatch from what was shown on the product page will, however, be treated as a defect and handled under this policy.

ORDER CANCELLATION

As a made-to-order label, production begins promptly after order confirmation.

  • You may cancel your order within 12 hours of placing it by writing to support@raganorth.com with your order number.

  • Once production has commenced, the order cannot be cancelled under any circumstances, as your garment is being created specifically for you.

  • Where a cancellation is accepted within the valid window, or where a verified technical error, duplicate charge, or payment failure occurred at checkout, a full refund will be issued regardless of production status.

LOST OR SIGNIFICANTLY DELAYED ORDERS

If your order has not received a single delivery attempt within 15 days of dispatch (air) or 20 days of dispatch (surface), please contact us. Once the carrier officially confirms the shipment as lost, we will, at your choice, reproduce and reship your order at no cost or issue a full refund.

DELIVERY ADDRESS ERRORS

The address entered at checkout is the address your order will travel to. If delivery fails or a package is returned due to an incomplete PIN code, an unreachable phone number, or any other inaccuracy in the details you provided, an automatic refund will not apply. Reshipment can be arranged, subject to a fresh shipping charge.

CASH ON DELIVERY (COD) ORDERS

If you choose COD, please keep the exact amount ready for the courier. A failed delivery due to payment not being ready, or a package refused at the door, will be treated as a cancelled order. Accounts showing a repeated pattern of COD refusals may have the COD option withdrawn for future orders, at RAGA NORTH's discretion.

IF PACKAGING LOOKS DAMAGED AT THE DOOR

If the package handed to you appears visibly crushed, torn, or tampered with, do not simply accept it without comment. Record the condition on the courier's delivery acknowledgement (physical or digital) at the time of receipt — this record supports your claim if one becomes necessary.

HOW TO RAISE A CLAIM

Write to support@raganorth.com within 7 days of delivery with all of the following. Claims missing any of these cannot be processed:

  1. Your order number

  2. Your continuous, unedited unboxing video

  3. Clear photographs of the product and packaging

  4. A clear description of the issue

We will acknowledge your claim within 48 hours of receipt and resolve it within 30 days. Approved refunds are processed within 5-7 business days to your original payment method; for COD orders, refunds are made directly to your bank account details as provided by you.

YOUR STATUTORY RIGHTS

Nothing in this policy limits, overrides, or waives your rights as a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law.

If you remain dissatisfied with our resolution, you may approach the National Consumer Helpline at 1800-11-4000 (toll-free) or lodge a complaint through consumerhelpline.gov.in.

GRIEVANCE OFFICER

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, RAGA NORTH has appointed the following Grievance Officer for all order, return, and refund concerns:

Grievance Officer: Balaji Nagnath Narwade
Designation: Grievance Officer, RAGA NORTH
Email: support@raganorth.com
Address: In front of Jawahar Navoday Vidhyalay, Naldurg Road, Tuljapur - 413601, Maharashtra, India

We acknowledge all grievances within 48 hours and resolve them within 30 days of receipt.

GOVERNING LAW

This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Disputes are subject to the jurisdiction of courts of competent authority at Tuljapur / Dharashiv (Osmanabad), Maharashtra.

RAGA NORTH
Balaji Nagnath Narwade
In front of Jawahar Navoday Vidhyalay, Naldurg Road, Tuljapur - 413601, Maharashtra, India
support@raganorth.com

© RAGA NORTH. All rights reserved.