Shipping policy

 

A PROMISE BEFORE YOUR ORDER MOVES

At RAGA NORTH, nothing leaves without intention. Every piece is produced exclusively for you, only after your order is confirmed — it is not pulled from a shelf, it is made for you.

Because of this, your order moves through two stages: production, then delivery. Both timelines apply, so please read this policy in full before ordering.

WHERE WE DELIVER

We deliver free of charge across India, to over 29,000 pin codes spanning every metro, Tier 2, and Tier 3 location.

International delivery is not available at this time. Orders placed with an address outside India will not be processed and will be cancelled with a full refund.

YOUR ORDER IS BEING MADE

The moment payment is confirmed, your garment enters production:

  • Design printing, quality inspection, and secure packing: 2 to 5 business days

  • Every piece is individually inspected before approval for dispatch

  • In rare cases involving production or quality concerns, dispatch may extend up to 5 business days

No order leaves our facility without passing quality control. Business days exclude Sundays and nationally observed public holidays in India.

YOUR ORDER IS ON ITS WAY

Once dispatched, your order reaches you within 2 to 5 business days, depending on your pin code.

Total journey from order placement to delivery: 4 to 10 business days. These are estimated windows, not fixed guarantees — occasional delays may arise from weather, logistics disruptions, holidays, or other factors outside our operational control.

SHIPPING IS ALWAYS FREE

Every order ships free across India — no conditions, no minimum spend, no exceptions. The price you see is the price you pay.

TRACK YOUR ORDER

Once your order is dispatched, tracking details and carrier information are sent to your registered email and mobile number. Use the tracking number on the carrier's platform for live status updates.

If tracking details have not reached you within 6 business days of your order date, write to us immediately at support@raganorth.com and we will locate your order.

IF DELIVERY COULD NOT BE COMPLETED

Our logistics partners make every effort to deliver to the address you provided. If delivery cannot be completed after standard attempts, the package is returned to origin.

RAGA NORTH is not responsible for failed delivery where:

  • An incorrect, incomplete, or inaccessible address was entered at checkout

  • The recipient was unavailable across all delivery attempts

  • Delivery was refused by the recipient

Orders returned to origin for any of the above reasons do not qualify for free re-dispatch; re-shipping charges will apply and must be borne by the customer.

YOUR ADDRESS CANNOT BE CHANGED AFTER CHECKOUT

Our fulfilment process is fully automated. The moment payment is confirmed, order details are pushed instantly to production, with no manual window to intercept or amend them.

Please review your full name, delivery address, and contact number carefully before placing your order. If an incorrect address is provided, the order will ship exactly as entered; if it returns undelivered, it falls under our Failed Delivery terms above, and re-shipping charges will apply.

IF YOUR ORDER IS DELAYED OR LOST

If tracking shows no movement for more than 5 consecutive business days after dispatch, or your order has not arrived within the maximum estimated window, write to us at support@raganorth.com with your order number. We will open an investigation and respond within 7 business days.

If your shipment is confirmed lost by the carrier, you may choose between a complete re-order at no cost, or a full refund to your original payment method.

IF YOUR ORDER ARRIVES DAMAGED

Your order is packed with care. If it still arrives damaged due to transit mishandling:

  • If damage is visible at the time of delivery, do not accept the package

  • If damage is discovered upon opening, immediately record clear photographs and an unboxing video

  • Email the evidence to support@raganorth.com within 7 days of delivery

Please also see our Return, Refund & Exchange Policy for full claim requirements.

CASH ON DELIVERY

COD is available on eligible orders and select pin codes, confirmed at checkout. RAGA NORTH reserves the right to withdraw COD availability at its discretion. Accounts showing a consistent pattern of refused COD deliveries may have this option restricted on future orders.

EVENTS BEYOND OUR CONTROL

RAGA NORTH is not liable for delays or failures in delivery caused by circumstances beyond reasonable operational control, including natural disasters, government-imposed restrictions, nationwide disruptions, pandemics, or acts of God.

WE ARE HERE

Email: support@raganorth.com
Response time: within 7 business days

Every order matters. If anything about your delivery experience falls short of what you deserve, reach out and we will make it right.

This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Disputes are subject to the jurisdiction of courts of competent authority at Tuljapur / Dharashiv (Osmanabad), Maharashtra.

© RAGA NORTH. All rights reserved.